From the Book - Special anniversary edition.
pt. 1. Fundamental techniques in handling people
"If you want to gather honey, don't kick over the beehive"
The big secret of dealing with people
"He who can do this has the whole world with him. He who cannot walks a lonely way"
pt. 2. Six ways to make people like you
Do this and you'll be welcome anywhere
A simple way to make a good first impression
If you don't do this, you are headed for trouble
An easy way to become a good conversationalist
How to make people like you instantly
pt. 3. How to win people to your way of thinking
You can't win an argument
A sure way of making enemies, and how to avoid it
If you're wrong, admit it
The safety valve in handling complaints
A formula that will work wonders for you
An appeal that everybody likes
The movies do it. TV does it. Why don't you do it?
When nothing else works, try this
pt. 4. Be a leader : how to change people without giving offense or arousing resentment
If you must find fault, this is the way to begin
How to criticize, and not be hated for it
Talk about your own mistakes first
No one likes to take orders
Let the other person save face
How to spur people on to success
Make the fault seem easy to correct
Making people glad to do what you want
A shortcut to distinction / Lowell Thomas
